Refund, Return & Repair Policy

Breathalyser Sales & Service Pty Ltd ABN: 14001901622

At Breathalyser Sales & Service we want our customers to be completely satisfied with their purchase.

We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from Breathalyser Sales & Service, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from a Breathalyser Sales & Service store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact our sales team. Click here for full Terms and Conditions of sale.

About our Refund, Return & Repair Policy

This is the Refund, Repair and Return Policy of Breathalyser Sales & Service, and applies where you make a purchase online from www.breathalyser.com.au.

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. A re-stocking fee may apply for credit card and website purchases.

Consumer Guarantees and Your Rights Under the Australian Consumer Law

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

Acceptable quality.
Fit for a particular purpose
Match description
Match the sample or demonstration model
Express warranties will be honoured
Spare parts and repair facilities will be available for a reasonable time after purchase
Title to the goods
Undisturbed possession of the goods
No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.

There may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

Goods Damaged in Transit

If any goods arrive damaged, please contact our sales team as soon as possible. Breathalyser Sales & Service will arrange to have the damaged goods returned to a Breathalyser Sales & Service Store and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Refunds

Refunds will be made by Breathalyser Sales & Service via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days. A re-stocking fee may apply for some credit card and website purchases.

Delivery Charges

Where Breathalyser Sales & Service considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Breathalyser Sales & Service or a Breathalyser Sales & Service Store will be at Breathalyser Sales & Service’s cost.

Returns and Repairs

You may return goods we have delivered to you by mail by contacting our sales team.

You may also contact or attend the Breathalyser Sales & Service Store where you collected your goods, or where your goods were despatched from, and a Breathalyser Sales & Service staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

If any goods cannot be easily returned to us or a Breathalyser Sales & Service Store, due to their size, the fault or because they have been affixed or installed in your premises, please contact our sales team and we will arrange an inspection to assess the goods.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

A re-stocking fee may apply for credit card and website purchases.

Contact Us

Where you have any questions or concerns relating to your Order, please immediately contact our sales team on 1300 999 200, Australia Wide.